Shipping policy
Last updated: 22 August 2026
ARTICLE 1 - PROCESSING AND SHIPPING
As soon as your order is placed, we get to work to process and ship it with care.
1.1 Processing time:
Orders are usually processed within 1 business day.
1.2 Delivery time:
The average delivery time is 3-5 business days after your order has been processed and shipped.
During busy periods, public holidays or carrier delays, delivery may take slightly longer than expected.
ARTICLE 2 - SHIPPING COSTS
2.1 Free shipping from €70:
Orders with a value of €70 or more ship free of charge. At checkout you choose between standard and insured shipping; both are then free of charge and always include Track & Trace.
2.2 Orders below €70:
For orders below €70 we charge €4.95 for standard shipping or €5.95 for insured shipping, both including Track & Trace.
2.3 Always visible in advance:
The exact shipping costs and the free-shipping threshold in your currency are always shown at checkout, before you complete your order. If different costs apply to a specific shipping method or promotion, this is clearly displayed there.
ARTICLE 3 - TRACKING INFORMATION
As soon as your order has shipped, you will receive a shipping confirmation with a Track & Trace code.
Please note that it can sometimes take 1-2 business days before the tracking information becomes active and visible with the carrier.
ARTICLE 4 - PARTIAL SHIPMENTS
If you order several products, your order may be delivered in more than one parcel. In that case you will receive a separate Track & Trace code for each parcel.
There are no additional costs involved.
ARTICLE 5 - DELIVERY AND ADDRESS DETAILS
The customer is responsible for entering a correct and complete delivery address.
Please always check your details carefully before placing your order. If a parcel cannot be delivered because of incorrect or incomplete address details, any additional shipping costs may be charged to the customer.
ARTICLE 6 - UNCOLLECTED PARCELS
If a parcel cannot be delivered or is not collected from a pick-up point, it may be returned to us.
In that case we will contact you to find a suitable solution together. Any actual return costs may be deducted from a refund, to the extent permitted by law.
ARTICLE 7 - DELAYED OR LOST SHIPMENTS
7.1 Delay:
Is your order taking longer than expected? Please contact us. We are happy to look into it and help you further.
7.2 Loss:
If a shipment has been declared definitively lost by the carrier, we will offer a suitable solution. This may be a replacement product or a refund.
ARTICLE 8 - CONTACT
Do you have questions about your order or shipment? Please contact our customer service at: