Terms of service
Last updated: 10 May 2026
ARTICLE 1 - IDENTITY OF THE TRADER
1.1 This website is operated by: NSO Commerce, trading under the commercial name Selouche.
1.2 Registered address: Muiderslotplantsoen 4, 3554GW Utrecht, the Netherlands. (No PO box for legal correspondence.)
1.3 Registration details: registered in the Netherlands Chamber of Commerce (Kamer van Koophandel) Trade Register under number 85828378. VAT identification number: NL004163878B54.
1.4 Contact: Info@selouche.com. We guarantee a substantive response to legal questions, complaints or warranty claims within 48 hours on business days.
ARTICLE 2 - APPLICABILITY AND SCOPE
2.1 These terms and conditions apply to every offer and every agreement concluded worldwide between the Trader and the Consumer, with specific provisions for: the Netherlands, Belgium, Germany, France, Italy, Spain, Ireland, Sweden, Norway, Denmark, Finland, the United Kingdom, Canada and Australia.
2.2 B2B exclusion: These terms are aimed exclusively at consumers (natural persons who are not acting for purposes relating to trade, business, craft or profession). Business customers are excluded from the right of withdrawal and specific consumer warranties.
2.3 Mandatory law: If a provision in these terms conflicts with mandatory local consumer law in the Consumer's country, local law prevails. The remaining provisions remain in full force.
ARTICLE 3 - THE OFFER AND THE AGREEMENT
3.1 Price transparency: All prices are displayed in the local currency. For consumers in the EU (including Ireland) and the UK, prices are inclusive of VAT (in accordance with the IOSS or UK VAT schemes), unless otherwise stated for orders above the fiscal threshold.
3.2 Formation: The agreement is officially formed at the moment the Consumer places the order and payment has been successfully completed. In jurisdictions where the law requires manual acceptance by the trader, the Trader reserves the right to rescind the agreement within 48 hours in the event of stock shortages or obvious pricing errors.
3.3 Obvious errors: The Trader is not bound by an offer in the event of an obvious mistake or pricing error (for example €1.00 instead of €100.00), provided the consumer could reasonably have understood that it was an error.
ARTICLE 4 - INTERNATIONAL LOGISTICS AND TAXES
4.1 Origin: The Consumer acknowledges that products are shipped directly from international distribution centres in order to optimise costs for the Consumer.
4.2 Import duties and VAT: For orders up to €150 / £135: VAT is collected directly at checkout. The Trader remits this via the IOSS or UK VAT scheme. For orders above these thresholds: the Consumer acts as the "Importer of Record". Local import duties, customs charges and additional VAT on delivery are entirely at the Consumer's expense.
4.3 Refusal: If a parcel is refused on account of customs charges or is not collected from a pickup point, the Trader may deduct the actual direct return costs from the refund.
4.4 Transfer of risk: The risk of damage to and/or loss of the products rests with the Trader until the moment of delivery to the Consumer or to a third party designated in advance by the Consumer who is not the carrier. From that moment the risk passes to the Consumer. This provision is in accordance with Article 7:11 of the Dutch Civil Code (BW) and does not affect the Consumer's rights under the statutory conformity and warranty provisions as set out in Article 6 of these terms.
ARTICLE 5 - RIGHT OF WITHDRAWAL AND RETURNS POLICY
5.1 Statutory cooling-off period: Consumers in the EU (incl. Ireland), the EEA and the UK have 14 days after receipt of the product to withdraw from the agreement without giving any reason. For the rest of the world, a period of 14 days applies, unless local law provides otherwise.
5.2 Return costs: The cost of the return shipment is borne by the Consumer, unless the product is defective or was incorrectly delivered, as described in Article 6.
5.3 Burden of proof and requirement: The Consumer is responsible for the choice of carrier and for proof of shipment. Valid Track & Trace proof is an absolute requirement for a refund in the event of loss during the return shipment.
5.4 Exclusions: The right of withdrawal lapses for: sealed hygiene products (such as cosmetics, underwear, earrings) whose seal has been broken after delivery, and custom-made products manufactured according to the Consumer's specifications.
5.5 Model form: The Consumer may make use of the statutory model withdrawal form, as available on the website.
ARTICLE 6 - STATUTORY WARRANTY AND CONFORMITY
6.1 EU general: We warrant that the products meet reasonable expectations and the statutory conformity requirements (minimum 2-year statutory warranty).
6.2 Spain (ES): Consumers are entitled to a statutory warranty period of 3 years for new products.
6.3 France (FR): Consumers are entitled to the 'garantie légale de conformité' (2 years) and to the warranty against hidden defects (vices cachés).
6.4 Australia (ACL): Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a serious failure ("major failure") and to compensation for any other reasonably foreseeable loss or damage.
6.5 Ireland (IE) and United Kingdom (UK): Under the Consumer Rights Act 2022 (IE) and the Consumer Rights Act 2015 (UK), the consumer has a 'short-term right to reject' (full refund) for up to 30 days in the event of defects.
ARTICLE 7 - PAYMENT AND FRAUD PREVENTION
7.1 Retention of title: All goods delivered remain the property of the Trader until the full purchase price (including any charges) has been paid.
7.2 Chargebacks: In the event of unfounded chargebacks (for example claiming non-receipt while Track & Trace proves delivery), the actual collection and legal costs may, to the extent permitted by law, be recovered from the Consumer.
ARTICLE 8 - COMPLAINTS AND DISPUTE RESOLUTION
8.1 Procedure: Complaints about the performance of the agreement must be submitted, fully and clearly described, within a reasonable period after discovery, via Info@selouche.com.
8.2 Dispute resolution: If you cannot reach a resolution together with our customer service, you may bring the dispute before the competent court or, where applicable, before one of the bodies listed in Article 8.3.
8.3 Country-specific bodies: Consumers may submit disputes to: ARN (SE), Forbrukertilsynet (NO), CCPC (IE), Center for Klageløsning (DK) or Kuluttajariitalautakunta (FI).
ARTICLE 9 - JURISDICTION AND COUNTRY-SPECIFIC CLAUSES
9.1 Choice of law: The agreement is governed by the law of the Netherlands, without prejudice to mandatory local consumer law in the Consumer's country.
9.2 Quebec and Ontario (Canada): The French-language version is binding if the website is offered in French. The 'Class Action Waiver' expressly does not apply in the provinces of Quebec and Ontario.
9.3 Italy (specific approval): In accordance with Articles 1341 and 1342 of the Italian Civil Code, the Consumer in Italy, by accepting these terms, specifically approves: Article 4.3 (Costs on refusal), Article 5.2 (Return costs) and Article 9.1 (Choice of law).
9.4 Finland: The Consumer in Finland, by prior acceptance of these terms, expressly agrees to bear the costs of the return shipment.
9.5 Class Action Waiver: To the extent permitted by law (and with the exception of Quebec/Ontario), the Consumer agrees that disputes shall be resolved solely on an individual basis and not as part of a collective action ('class action').
ARTICLE 10 - PRIVACY AND COMMUNICATION (GDPR/PIPEDA/ACL)
10.1 Privacy: Personal data is processed in accordance with the GDPR, the Irish Data Protection Acts, the UK Data Protection Act, PIPEDA (Canada) and the Privacy Act (Australia). Marketing communication takes place solely after the Consumer's express opt-in. For a full description of the processing of personal data, we refer to our separate Privacy Policy.
10.2 SMS and email communication: The Trader may use the telephone number and email address provided by the Consumer for:
(a) transactional communication, including order updates, shipping confirmations and customer service, on the basis of the performance of the agreement (Article 6(1)(b) GDPR);
(b) marketing communication, including newsletters and SMS marketing, solely after the Consumer's express opt-in (Article 6(1)(a) GDPR).
The Consumer may unsubscribe from marketing communication at any time free of charge. For SMS marketing, replying "STOP" to a received message is sufficient. For email marketing, the Consumer may use the unsubscribe link at the bottom of every message. Withdrawing consent has no effect on the transactional communication that is necessary for the performance of the agreement.
ARTICLE 11 - AMENDMENTS (UCT-COMPLIANT)
11.1 The Trader reserves the right to amend these terms. Amendments that are detrimental to the Consumer will be announced at least 30 days prior to the amendment. For orders in progress, the terms remain in force as they applied on the day of the transaction.